This sample shows you how to use shortcut.

This customization creates a shortcut to display
the user name of the agent.

To install this sample, follow these steps:
1. Create a directory "custom/" in the Genesys Desktop
   Application directory "webapps/gdesktop/".
2. Copy the file "custom.xml" from this sample folder and paste
   it into the "custom/" directory that you have 
   just created.
3. Modify the file "webapps/gdesktop/WEB-INF/web.xml" 
   by specifying the "/custom/custom.xml" file in the 
   "customFile" parameter of the "initUAD" servlet tag.
